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The Break-Fix Model vs Managed Services
The Break-Fix Model refers to the practice of only calling in professional IT services (my team) when there is a problem or when an upgrade is needed. While this may seem reasonable to some, the disadvantages far outweigh the advantages. It is universally agreed upon in the IT industry that the Break-Fix model is outdated and ineffective. In fact, Manage Engine reports that, as of 2023, 59% of IT service providers have adopted the Managed Services model.