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The Break-Fix Model vs Managed Services
The Break-Fix Model refers to the practice of only calling in professional IT services (my team) when there is a problem or when an upgrade is needed. While this may seem reasonable to some, the disadvantages far outweigh the advantages. It is universally agreed upon in the IT industry that the Break-Fix model is outdated and ineffective. In fact, Manage Engine reports that, as of 2023, 59% of IT service providers have adopted the Managed Services model.
RMS Benefits

RMS Benefits

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The Cons of the Break-Fix Model:

  • Unpredictable Costs: Since you only pay when something breaks, costs can vary widely from month to month, and BIG costs can appear suddenly, with no way to properly budget for them.

  • Reactive Approach: The model waits for problems to occur before addressing them, which can lead to longer downtimes.

  • Potential For Short-Term Fixes, Long-Term Problems: Technicians might opt for quick fixes that don’t address the root cause of the problem. Since they’re paid when something breaks and they have to fix it, there’s the potential for technicians to opt for short-term fixes that will then only break down again later… leading to more work for the contractors.

  • No Continuous Monitoring: Without ongoing monitoring, potential issues might go unnoticed until they escalate to issues that can cost you thousands of dollars.

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The Pros of Remote Managed Services:

  • Predictable Costs: Companies pay a fixed monthly fee, making budgeting more straightforward.

  • Proactive Approach: Managed Service Providors monitor and maintain IT infrastructures continuously, preventing potential issues before they become problems.

  • Access to Expertise: Companies benefit from a team of IT experts who are up to date with the latest industry knowledge and best practices.

  • Enhanced Security: Regular updates, patches, and monitoring ensure that businesses are protected from potential threats.

  • Scalability: As a business grows, managed services can be scaled to meet increasing IT demands.

  • Less Work from You: With comprehensive coverage of your IT systems, working with an MSP simply requires less work from you and your team. They handle most of the heavy lifting, allowing you to fill your time in more productive ways.


What we offer:

With our Managed Services product, your systems will be monitored 24/7, Windows and third-party patches will be applied, backups confirmed, viruses mitigated, as well as host of other proactive measures. Little problems can be solved quickly to prevent them becoming big, expensive problems. In most instances, you won’t even know there was ever an issue.

This product also allows Triangle CompuDocs remote access to your computers and helps your company by providing a clear snapshot of your organization, so that potential problems can be eliminated before they start.  This will ultimately save you money in the form of hours purchased.

Server Monitoring and Care

Active-yet-unobtrusive software to track and analyze your server activity around the clock. When a system or function fails to work properly, an alert is generated, and the issue is quickly investigated. Once the problem is identified, steps are taken to fix it — remotely at first and escalated as necessary.

Desktop Monitoring and Care

Preventive maintenance service for desktops proactively and regimentally monitors and addresses common problems experienced by desktop users. Whether it’s viruses, spyware issues or installing patches, it’s all handled — quietly and in the background, if possible, while your employees remain productive.

Endpoint Security

An endpoint protection platform (EPP) security solution deployed on your devices to prevent cyber-attacks, detect malicious activity, and provide instant remediation capabilities. Powerful multilayered protection that leverages ESET's unique global threat detection network, machine learning capabilities and human expertise.

Firewall Installation and Monitoring

To protect your business from cyberattacks, it is important to strengthen the security profile of your network devices. Security starts with you first, but we can help by securing your whole network with a protective shield that covers all your IoT devices as well. We have a window to your network, completely understand your network and be able to identify risk.

Remote Access for your employees

Remote access software for you and/or your employees to access their work computers from home.

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