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Comparing the old Break-Fix Model to newer Remote Managed Services
The Break-Fix model refers to the practice of only calling in professional IT services (like us) when there is a problem, or when an upgrade is needed. While this may seem reasonable to some, the disadvantages far outweigh the advantages. It is universally agreed upon in the IT industry that the Break-Fix model is outdated and ineffective. In fact, 59% of IT providers have moved from a Break-Fix model to Managed Services.
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The Cons of the Break-Fix Model:

  • Cost - The end user is charged for consultation, repairs, upgrades at hourly rates. It is nearly impossible to budget for unforeseen issues.

  • Short-sited - There are no preventive measures included. Techs are only called in on a case to case basis when problems occur or equipment needs to be procured/installed.

  • Hidden Threats - Often, issues will start out small, and go unnoticed. By the time you realize they are there, they will have already caused serious damage. With Break-Fix, your systems are not being monitored.

  • Downtime - When an IT issue occurs, every second your systems are down costs your business money. 

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The Pros of Remote Managed Services:

  • 24/7 Monitoring - With managed services, experts are constantly monitoring your systems for threats and/or irregularities. Potential threats are mitigated immediately, and any problems that arise are resolved before they can affect your system. If the worst were to happen, and your systems were to go down, an expert who is well acquainted with your IT infrastructure will have it back up and running twice as fast.

  • Prevention - MSPs won’t just monitor and resolve, they will also proactively prevent any future security issues. They will use cutting edge technology to make sure your systems are protected against cybercriminals, viruses or any potential damages.

  • Updates - Updates can be pesky and expensive. MSPs will ensure that your software is always up to date, that your data is backed up, and will even manage the security of your third-party apps.  All updates and patches are tested for two weeks after being released and only deployed to your computers once verified as safe.

  • Predictable Costs - Managed Services come at a low fix monthly cost. Every month you can easily budget for your IT needs, instead of worrying about surprise costs.

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Our RMS Services

With Remote Managed Services, we are able to monitor your systems 24/7, apply patches, ensure backups, keep viruses at bay, and perform a host of other proactive measures. Little problems don’t become big — and expensive — and in most instances, you won’t even know there was ever an issue.

This tool, which includes Webroot Endpoint Security* and Remote Access Software*, will help your company by providing us with a clear snapshot of your organization and will help us eliminate problems before they start.  This will ultimately save your company money in the form of hours purchased.

Server Monitoring and Care

Active-yet-unobtrusive software to track and analyze your server activity around the clock. When a system or function fails to work properly, an alert is generated, and the issue investigated. Once the problem is identified, steps are taken to fix it — remotely at first and escalated as necessary. This includes 24x7 NOC (Network Operation Center) monitoring.

Desktop Monitoring and Care

Preventive maintenance service for desktops proactively and regimentally monitors and addresses common problems experienced by desktop users. Whether it’s viruses, spyware issues or installing patches, it’s all handled — quietly and in the background while your employees remain productive.

Network and Security Assessments

How healthy is your overall network? On a regular basis, reports will be generated on the state of your systems, letting you know of any potential problems that fall outside safe parameters of managed IT services.  With these comprehensive assessments, you’ll always have the best information for choosing your most effective options.

Endpoint Security

ESET Endpoint Security delivers comprehensive IT security for your business via multiple layers of protection, including our field-proven ESET NOD32® detection technology, complete data access protection and fully adjustable scanning and update options.

Consultation

* Webroot - Endpoint protection helps businesses keep critical systems, intellectual property, customer data, employees, and guests safe from ransomware, phishing, malware, and other cyberattacks.

* Remote Access software will be used for our techs to resolve issues and for persons in your organization who may need the feature.

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